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Frequently Asked Questions

What is the TONI&GUY Salon Rewards Promotion?

It's a fantastic offer where TONI&GUY Salons are giving away TONI&GUY Salon Rewards Certificates valued from $250. Apply these Certificates towards the cost of a range of 4 and 5-star accommodation at over 200 fantastic resorts and Salon Rewards packages across Australia, New Zealand, the Pacific and Asia!

How do I get my TONI&GUY Salon Rewards Certificates?

Simply by spending $250 in salon on cuts, colours, styles, treatments or hair care products during the Salon Rewards promotional month.  

Can I get my TONI&GUY Salon Rewards Certificate from all TONI&GUY salons?

The promotion is only available from participating TONI&GUY Salons. Please check the salon-locater in this website to find the closet salon  

How does the TONI&GUY Salon Rewards Certificate work?

Each TONI&GUY Salon Reward Certificate can be applied as a partial payment towards the cost of accommodation in rooms and apartments at participating resorts. Accommodation rates and the maximum eligible Rewards per booking are detailed in this website.

Can I use my TONI&GUY Salon Rewards Certificate toward Salon Rewards packages too?

Yes, it can also be applied toward Salon Rewards packages which may include airfares, hotel taxes, airport transfers and special inclusions. All package inclusions are subject to change. Details on actual inclusions, and approximations of other charges are available on this website or by calling RewardsCorp on 1300 722 725.

So how good are the TONI&GUY Salon Rewards offers?

Browse our resort pages to see the incredible deals available on accommodation and Salon Rewards packages after you apply the maximum redeemable Rewards.

Is the hotel and resort accommodation in apartments or hotel rooms?

Accommodation ranges from hotel rooms and suites for 2 guests, to 3 bedroom self-contained apartments for 6 - 8 guests.  Apartments and villas are equipped with a kitchen, cooking utensils, cutlery, crockery, linen and other items to make your Salon Rewards Holiday a great experience.

What does 'Best Flexible Rate' mean in the accommodation price charts?

RewardsCorp offers resorts and holidays at competitive rates before applying your rewards towards your chosen holiday. If you find, at the time of booking, a lower 'flexible rate' than the published 'Best Flexible Rate' for the same booking - we will reduce the amount of rewards required to complete your booking by the equivalent amount.

When is my TONI&GUY Salon Rewards Certificate(s) valid to?

They can be redeemed until 1st June 2010 however, all accommodation and packages must be booked no later than 1st December 2009.

What is resort availability like? What about school holidays?

Availability of accommodation and other rewards are more readily available outside school holidays, public holidays, peak seasons and special events, and exclusions or surcharges may apply during these periods. Please call RewardsCorp on 1300 722 725 with your Salon Rewards preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.

How soon should I book my holidays?

To avoid disappointment we recommend that you book your holidays as soon as you have decided on your preferred resorts and Holiday dates. While we have a substantial allocated room inventory available for the TONI&GUY Salon Rewards Promotion, a number of the participating resorts and apartment categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days notice at the discretion of RewardsCorp.

What is the Premium Collection?

The Premium Collection is a showcase of our most exceptional Hotels, Resorts, Lodges, Retreats and other luxury establishments. Every member of our Premium Collection offers 5-star or equivalent standards of accommodation combined with superior service and unique features. Many are world renowned in the lodgings industry and can feature exquisite interiors, award-winning restaurants, lavish day spas and world-class golf and leisure facilities.

How do I find out more about the resorts?

Our reservations consultants can answer your questions on aspects of each resort, and the suitability of various resorts to your particular accommodation and Salon Rewards requirements. All accommodation enquiries must be made through RewardsCorp on 1300 722 725 Monday – Saturday 9am – 5pm. Alternatively, you can book online 24/7 through the website.

Are there resorts in any other TONI&GUY Salon Rewards destinations other than those featured in this website?

New destinations and properties are continually being added to the TONI&GUY Salon Rewards collection. Email reservations@rewardscorp.com with any other preferred resort destinations and we'll let you know if there are any new properties coming online at those destinations.

How do I book a holiday?

Call RewardsCorp on 1300 722 725 with your preferred resort(s) and dates and RewardsCorp will be able to confirm your booking, or advise the closest available dates. Alternatively, you can book online 24/7 through the website.

Do I receive written confirmation of my booking?

Yes, you will receive a Resort Accommodation Voucher confirming your Booking Number, relevant details of your Salon Rewards booking, resort arrival instructions, confirmation of the TONI&GUY Salon Rewards Certificates used and the balance of the accommodation charges paid by you, your original TONI&GUY Salon Rewards Certificate serial number(s), and any other booking particulars requested by you.

What if I don't have enough Certificate value to make up the maximum redeemable amount by TONI&GUY Salon Rewards Certificates? Can I pay the difference in cash?

Yes you can, however, you should consider additional visits to TONI&GUY Salons to receive more TONI&GUY Salon Rewards Certificates.

When do I pay the balance of my accommodation booking?

Your accommodation payment is required upon confirmation of your requested resort accommodation and booking dates. This is the amount set out in the accommodation price chart for each property — less the maximum redeemable TONI&GUY Salon Rewards Certificates which is applied at this time.

How can I pay the balance of my accommodation or Salon Rewards charges?

Payment can be made by cheque, money order, bank transfer or with the following credit cards — Visa, MasterCard, BankCard (1.5% surcharge), Diners Club and American Express (3% surcharge). With payment by cheque, bookings can only be guaranteed upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees, only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for “Last minute specials”. At the sole discretion of RewardsCorp, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee.

What if my TONI&GUY Salon Rewards Certificate is lost or stolen?

Please keep your TONI&GUY Salon Rewards Certificate in a safe place as the value on each Salon Rewards Certificate represents the same as a cash contribution towards the accommodation cost of a resort holiday. However, for your peace of mind, when you received your Certificate, the TONI&GUY salon receptionist would have registered the serial number in your name in an online account. This safeguards your Certificate against loss or misuse. 

Do I need to keep my TONI&GUY Salon Rewards Certificate after I have made my bookings?

Your TONI&GUY Salon Rewards Certificate carries a unique serial number which is recorded in your online account at the time of booking. While you will not be required to present your TONI&GUY Salon Reward Certificate to the resort at the time of checking in, we recommend you keep it as a record of your booking(s) and you may wish to quote your serial number by phone to our reservations consultants when making your bookings.

 


To book your TONI&GUY Salon Rewards Holiday call 1300 722 725 or email reservations@rewardscorp.com